Tickets

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Online Bookings

These are available 24/7 up until the starting time for the show using our TryBooking online ticketing system.

The BOOK NOW button for each Event will take you to our TryBooking ticketing system.

Here you can:

  • select the session you want to attend (eg Sat 1 June 7.30pm)
  • select the number and type of tickets (eg 1 Adult 2 Concessions)
  • select your seats from our seating plan (for allocated seating events)
  • (optional) make a tax-deductible donation to the The Twyford Theatre Building Fund
  • (optional) apply any Earlybird Subscriber promotion code or Twyford Gift Certificate code you may have
  • enter your contact details and credit card details

All online card transactions are handled securely via TryBooking and will appear on your bank statement as TRYBOOKING.

You will receive an emailed booking confirmation with your receipt and digital tickets attached. You can then save tickets to your mobile device or print them at home.

Please note: some events in our venue are managed by 3rd party hirers, who manage their own ticketing – this will be made clear in the event details. Any ticket enquiries for those events should be directed to the hirer.

Phone Bookings

Please contact the box office. You will receive an emailed booking confirmation with your receipt and tickets attached. You can then save tickets to your mobile device or print them at home.

Phone transactions are handled securely via TryBooking and our EFTPOS system.

In-Person Bookings

The Box Office opens 30 minutes prior to the start of the event for remaining tickets (if any). The Box Office may also be open in the week leading up to the show – either at the Beach St foyer entrance or at the shopfront in Market St between Twyford Hall and the Horizon Bank. Keep an eye out for the BOX OFFICE OPEN sign.

Please note that – due to COVID and for the safety of our staff – card payments are preferred. If cash is your only option, we ask that you bring the exact amount. There are several ATMs in Market Street adjacent to and opposite our venue.

Gift Certificates

Gift Certificates are available for ticket purchases for events managed by The Twyford box office.

Presenting Your Ticket

If you forget to bring your ticket or mobile with you, don’t panic – our front of house staff will assist you. Please note that staff may ask to see proof of concessions at the door for discounted tickets.

Cancellations and Transfers

The Twyford follows the Live Performance Australia Ticketing Code of Practice

Tickets are generally not refundable unless the event is cancelled by the event organiser.

If a given session cannot go ahead, all ticket purchasers will be contacted by the box office – patrons may choose to:

  • attend a later session of the same event (subject to seating availability) or
  • attend the rescheduled event (if it can be rescheduled to a later date)

If the patron will be unable to attend a later session or rescheduled event, they may choose to:

  • give their ticket to another person or
  • convert the value of the ticket to a Twyford gift certificate (valid for 3 years) to be used for a different event or
  • convert the value of the ticket to a tax-deductible donation to the The Twyford Theatre Building Fund or
  • receive a refund

If a patron cannot attend an event due to contracting COVID-19, they may choose to:

  • give their ticket to another person or
  • move their ticket to a later session of the same event that falls after their isolation period (subject to seating availability) or
  • convert the value of the ticket to a Twyford gift certificate (valid for 3 years) to be used for a different event or
  • convert the value of the ticket to a tax-deductible donation to the The Twyford Theatre Building Fund or
  • receive a refund

Reselling Tickets

If you choose to resell your ticket to another person, you may not resell it for more than the original price plus transaction costs. It is against the law to resell tickets to NSW events for profit. Any advertisements (including on social media) must meet certain conditions – read more here.

Buying a resold ticket is not without risk. If you buy a ticket from a reseller, attend the event and then find out you were charged more than 110 per cent of the original ticket price, you may not get refunded the difference by the reseller. Fair Trading does not have the power to order refunds in any circumstance.